Data protection

Privacy Policy

Data protection and data security are important to Otoprint GmbH ("Otoprint"; "we"). We process your personal data responsibly, in accordance with applicable law and this privacy policy.

Content of this privacy policy

In this privacy policy, we inform you about how we collect and process personal data when you visit our website at www.otoprint.ch ("Website") or social media pages, contact us or use our services.

Person responsible for data processing

Otoprint is responsible for the data processing described in this privacy policy.

If you have any questions or would like to exercise your data protection rights, please contact us at earborn@otoprint.ch.

Personal data processed during communication and service provision

We collect the information you provide to us as follows:

 when you contact us;

 when you register as a user on the website or online platform;

 when you order goods;

This includes general personal data, such as name and contact details, as well as information about your position or role in the organization on whose behalf you are contacting us.

If you order goods for which a fee is charged, we will also ask for your financial information, such as your preferred payment method and billing address.

We also process personal data that we receive from third parties. This regularly includes personal data that we receive in correspondence or meetings with customers, members, or business partners, such as your name and information about your role as a team member of the customer or business partner.

Provision and use of our website and online platform

Use for information
You can learn about Otoprint and our services on the website without telling us who you are. As with any connection to a web server, the server that hosts the website and online platform automatically logs and temporarily stores certain technical data. This includes your device's IP address and operating system, the date and time of use, and the type of browser you use to access the website or online platform.

Use of our online platform

We operate www.otoprint.ch ("Online Platform"). When you register as a user on the online platform, we collect the information you provide to us. This includes general personal data such as your name and contact details, as well as personal information that you or other users enter, upload, generate, store, and edit when using the online platform. The respective customer is responsible for the processing of personal data when using the online platform and during its operation. We act as the customer's data processor. If you have any questions, please contact the customer who provided you with access to the online platform.

We use web analytics services (currently Google Analytics, Pixel, and Shopify) to evaluate website usage and obtain information for optimization. We do not use cookies for this purpose. During the web analytics process, the last bit of the requesting IP addresses is immediately removed. Therefore, we do not process any personal data during this data analysis.

Social Plugins

The social plugins used on the website allow you to recommend and share our content on social networks. You can recognize the social plugins on the website by the logos of the respective social network. When you interact with the social plugin, data is sent to the respective provider of the social network.

Note on the use of cookies

We use cookies, tags, and similar technologies on our website to provide you with the best possible experience and to help us improve the website. Cookies are text files that are downloaded to your computer or mobile device when you visit a website or use an app.

Some of the cookies we use are necessary to provide certain website features. You can learn more about our use of cookies by using the Cookie Preferences tool implemented on the website.

You can instruct your browser not to accept cookies, or to prompt you each time a cookie is set. You can also delete cookies from your device using the appropriate function in your browser. You also have the option of communicating your preferences regarding the acceptance of cookies through the Cookie Preferences tool used on the Website.

Use of our social media pages

On our social media pages, you will find posts about current developments at Otoprint and our range of services. Social media providers collect and analyze usage data such as the number of visits and demographic information about visitors to our company pages.

We receive evaluations from the social media providers based on these data. These contain only aggregated or otherwise sufficiently anonymized data. Only the respective provider can identify you based on the collected usage data. Therefore, please observe the privacy policy of the respective provider.

Use of our newsletter

When you sign up for our newsletter, we collect the information you provide. This includes general personal data such as your first name, last name, and email address.

You can also inform us at any time that you no longer wish to receive our newsletter in the future. Please use the unsubscribe link at the end of the newsletter to do so.

For what purposes we process your personal data and on what basis

We process your personal data primarily to inform you about our range of services and to provide, document and invoice our services in accordance with our contractual and legal obligations.

We also process your personal data for the following purposes:

 Answering your inquiries and communicating with you;

 Processing your registration or orders

 Provision of the website and the online platform;

 Analysis and optimization of the use of the website and the online platform

 Development and improvement of products and services;

 Optimizing our posts on our social media company pages;

 Information about new developments at Otoprint and about new products (e.g. via our newsletter; you can inform us at any time that you do not wish to receive such information in the future)

 Fulfillment of legal obligations; and

 Enforcement of legal claims.

We or third parties (e.g., our customers) have a legitimate interest in processing your personal data corresponding to the stated purposes. Some processing is also necessary for us to fulfill our contractual obligations to you or our legal obligations (e.g., retention obligations). We process your personal data on this basis if and to the extent that applicable data protection law requires a legal basis or justification for the lawfulness of data processing in general or for specific processing activities.

How we store and protect your personal data

We only store your personal data to the extent and for as long as necessary to fulfill the purposes described in this privacy policy or to comply with legal obligations.

In the interest of the integrity and confidentiality of personal data, we take appropriate technical and organizational measures. In accordance with our risk assessment, we implement, in particular, access controls, access controls, and procedures for regularly reviewing, assessing, and evaluating the effectiveness of these measures.

Who we share your personal data with

To achieve the purposes described in this privacy policy, it may be necessary for us to share your personal data with other companies. These categories of recipients include:

 internal positions;

 external service providers;

 (where applicable) authorities and courts.

Place of processing

We primarily store and process your personal data in Switzerland and the EU. However, we may also transfer your personal data to recipients in countries outside Switzerland or the EU (worldwide, particularly the USA). Data transfers to countries without adequate data protection are based on standard data protection clauses or statutory exceptions (e.g., necessity to fulfill a contract).

Your rights regarding your personal data

You have the following rights with regard to personal data concerning you:

 The right to receive information about what personal data we store about you and how we process it;

 the right to obtain or transmit a copy of your personal data in a commonly used format;

 the right to rectification of your personal data;

 the right to erasure of your personal data; and

 the right to object to the processing of your personal data.

Please note that these rights are subject to statutory requirements and exceptions. To the extent permitted by law, we may refuse your request to exercise these rights. You also have the right to lodge a complaint with the relevant data protection supervisory authority.

How we may change this privacy policy

We may change this privacy policy at any time, particularly if we change our data processing practices or if new legal regulations become applicable. The version available at www.earborn.ch/datenschutz applies at any given time.